Frequently Asked Questions
Everything you need to know about your KuKirin performance gear.
How long does shipping take for my KuKirin order?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days via our premium logistics partners.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Do KuKirin products come with a warranty?
Yes, all KuKirin products are covered by a 12-month limited warranty that protects against manufacturing defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm at checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are KuKirin products water-resistant for outdoor use?
Most of our sports gear features an IP54 water-resistance rating, making them resistant to splashes and light rain. However, we do not recommend using them in heavy storms or submerging them in water.